This presentation explores how clinical experiences can powerfully reflect the behaviors and expectations of younger patients. We will discuss our work with Cincinnati’s Children’s Hospital for which Mad*Pow became CCHMC’s trusted partner in leading an effort to build empathy with patients and gain a nuanced, in-depth understanding of what children and families go through as they cope with acute and chronic conditions. This work was the 2019 IQPC Empathy Award Winner.
Jonathan Podolsky, SVP Experience Strategy and Service Design at Mad*Pow, has spent his career improving health experiences. He is a father to a child with a long term complex condition and is an advocate of pediatric patient experience improvement. He sees children as people with unique needs and their patient experience within the context of their childhood journey.
SVP, Experience Strategy and Service Design